Stay in touch when you sign up to our regular newsletter for news, offers and more! Sign up to our Newsletter

 Home // Our Story // Terms of Use

Terms of Use

Please read our terms set out below in full before you begin to use the website so you understand our contract with you. If you have a question regarding any section below, please speak to us for help and advice.


Browse and Shop

Shopping with Mary Jean is not dependent on you registering for an account - you will enjoy shopping as normal without the needless inconvenience of remembering any log in details.

We allow you to provide feedback in an open and social friendly way (via the "livefyre" social plugin) and whilst we encourage you to do so please note all feedback is monitored for abusive language and may be removed if found to be offensive or misleading.

Pricing and Ordering

Prices payable for products are clearly shown on website inclusive of Vat - however note prices shown are exclusive of delivery costs. All products are subject to availability. Non availability is normally shown on every product page.

Prices shown elsewhere (e.g. brochure) may vary and are not reflective of those shown on this website.

Currently we only accept orders from the UK and only then where customer details are correct and complete. Payment is at the time of an order and not necessarily at the time of dispatch - this is to ensure your confidentiality.

Payments are processed safely and securely using facilities provided by Secure Trading - your credit card details are never stored on our databases.

Orders are normally dispatched next day once payment has been approved. If there is a delay we will contact you as soon as possible to advise you further. We reserve the right to cancel an order without prior notice.

Offers and Coupons

Our offers are subject to availability. Unless otherwise stated our offers are exclusive of delivery charges. To take advantage of a coupon simply use it on our shop page with discounts shown automatically.

Some coupons may reduce product price further even when this product has already been reduced by an offer.

Saved Baskets

Making your life easier to compare our product range with other choices available on the internet, you can save your basket for later. Once you are ready to continue shopping with us, you can easily restore your basket along with your check out details if you've entered those too.

In the event you are not interested in returning to shop with us, your saved basket will be removed from our database after a period of 28 days.


If you wish to cancel your order you can do so at any time by contacting us with your order reference provided that the status of an order is not shown to be dispatched in which case you must follow our returns policy.

Returns and Exchanges

If for what ever reason you are not entirely satisfied with your order you can return it for a refund provided we receive your package within 14 days of date of dispatch. Refunds for returned orders later than this will be at our own discretion.

Please secure your order using suitable and adequate packaging as we may refuse to or reduce amount to refund for an item(s) returned opened or damaged. We accept no responsibility for your order until we receive receipt of package. Please retain a proof of posting.

Our refund to you covers the price of the item(s) you have returned. To prevent a delay of your refund, please include your order reference with your correspondance. Refunds are normally made within 3 days.

To exchange an item please follow our returns policy above with a note you want an exchange.

Loyalty Scheme

Simply sign up for our newsletter, and then request that your friends and family sign up too, once they do you receive one of our products free of charge. The loyalty scheme is open to our customers only, it is a scheme to reward you for loyalty towards our brand and a thank you for shopping with us.

The scheme limits the number of rewards in total for any one person may receive (per year) to five products. A reward may be exchangable, at our discretion. The type of reward you can collect is our "try me" mini size products, choose from any soap or cream.

There is no monetary value to any reward.

Competitions and Prizes

Everyone is free to enter competitions we conduct on our social channels to claim a prize. We accept the first answer given only and prize available is non negotiable.

All competitions are open to residents outside the United Kingdom and winners receive free delivery.

About this Agreement

These terms of use represent the entire agreement between you and us in relation to your use of the website, and supersede all previous agreements in respect of your use of the website. By using the website you are in agreement of these terms of use.

No part of the Mary Jean website may be reproduced without express permission in writing from Mary Jean Limited.

Mary Jean Copyright ©2008 ~ 2018 Mary Jean Limited® All rights reserved.

Mary Jean Limited Whincroft Braehead Orton Fochabers Morayshire IV32 7QH // T: 01343 880231 E: // Company No. SC351739 Vat. No. 947 4323 08

Visa  Mastercard  Switch  Solo  Maestro  Delta  Pay Pal