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Terms of Use

Please read our terms set out below in full before you begin to use the website. By using this website and services provided you are in agreement with those terms.


Terms of Sale

Please read this document carefully before you place an order. These terms of sale, together with our privacy policy apply to any order you place through our website. By placing an order through the website you confirm that you have read, understand, and agree to the terms.

You should print a copy of the terms for future reference.

Information about Us

The website is operated by Mary Jean Limited (Mary Jean) a private company limited by shares registered in Scotland, registered office at Braehead Orton Fochabers IV32 7QH. If you have questions about terms and conditions, contact us by email at or by telephone on +44 (0) 1343 880352.

Our contract with You

You may place an order to purchase a product displayed for sale on the website by following instructions after clicking on the item of interest to you. At any time you can change and correct the contents of your basket prior to checking out, and making an order.

After you have made an order, you will receive an email from us to acknowledge that we have received your order and giving you details to view your invoice. The contract between us will only be formed when we send you products you have purchased. The contract will relate only to those products whose dispatch we have confirmed as invoiced to you.

We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. All monies involved will be returned to you within a period no later than 48 hours by same means we received monies.

We may be unable to process your order if

  • the product you ordered is out of stock or discontinued

  • there is a problem with authorisation of payment


We will deliver the products to you by standard first class delivery to the UK mainland and Isles.

This is subject to a £3.29 charge for all orders up to a value of £50.00. Orders valued £50.00 and over will receive free delivery to the UK mainland and Isles.

We dispatch your order directly to the delivery address stated in your invoice.

We will not deliver to a hotel or a PO Box number. You may expect to receive your order within 2 to 3 days of being dispatched however please allow 5 days from invoiced date, to receive delivery. If you have not received your order after 5 days please get in touch with us so we can resolve the problem for you.

Risk and Ownership

The products ordered will become your responsibility once delivered. Exception to this would be if

  • products that are damaged or faulty when delivered

  • have been incorrectly delivered

We will not accept any liability for loss, damage or destruction after they have been delivered. You take ownership of products once delivered to you, or we have received full payment inclusive of delivery charges.

Pricing and Payments

The price of any products presented on our website are correct, excluding error and omission. Prices shown are inclusive of applicable taxes but exclusive of delivery charges. Delivery charges are added to the total amount due at checkout.

Prices do change from time to time. Those changes will not affect orders for those who have already had their invoice sent to them.

We are unable to complete and dispatch your order until you have paid in full. Payment can be made by most credit and bank cards including payment using PayPal. You make your payment using our payment gateway page provided by Secure Trading securely.

By using a credit or debit card to pay for your order, you acknowledge that the card belongs to you. All payments are subject to authorisation by card issuer and necessary checks on credit or bank card. If your card refuses to be authorised we will not accept your order. We will not be jeld liable to delay or failure to delivery. We are not obligated to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of you making an order on our website or us processing your payment and order.

Products shown on our website to be incorrectly priced we will correct an error as soon as possible once identified. For a correct price given but is shown to be different from the price stated on our website, we will at our discretion, honour the price paid at the time of placing an order.

Coupons and Offers

We offer discounts on our products and they are available for a stated period of time. There is no further action required by you to receive an offer, it is automatic. Once an offer has expired the stated price will revert back to the original price, what the price was before being discounted.

We also have promotional coupons which require you to enter a code on the basket page, before you receive a benefit the coupon has. You must update your basket after entering a coupon code to receieve benefits.

Conditions of using our promotional coupons are

  • only one promotion code can be used per person per order

  • each promotion code cannot be used in conjunction with another promotional coupon

  • there is no monetary value to any promotional coupon

  • each promotional coupon has an expiry date, when promotion ends

We reserve the right to withdraw an offer or promotional coupon, or change an expiry date, or change discount amount at any time without notice.

Cancellations and Returns

You may cancel your order (in whole or in part) at any time before we make delivery and once delivered, up to a maximum of 28 days afterwards. You may do so by contacting us first to state you wish to return your products. Once you return the products, any monies debited by us to your credit or debit card will be refunded in full.

You will be under a duty to return products to us, at your own risk and cost where you have indicated a wish to cancel an order. All such products should be returned to us within 14 days of you cancelling. You should return the products to us unopened and in the same condition in which you received them with original product packaging.

We advise you keep an original receipt as proof of delivery when returning products to us. We would normally refund any monies received from you using the same method originally used by you to pay for your products. Any refunds due to you are made to you as within 14 days of the date we receive and acknowledge the return of your cancelled products.

Any product you have purchased, were it to be damaged, faulty or incorrect when delivered to you we may offer an exchange or refund as appropriate, in accordance with your statutory legal rights. If you believe a product to be faulty you should follow the terms and conditions of the website in regards to returning a product.

This policy on cancellations, returns and refunds does not affect your statutory legal rights. If you have any questions regarding returns and cancellations please get in touch.

Free Samples

We are under no obligation to give free samples with any, or every order made with us however we may choose at our own discretion to do so when

  • there is an over stock of a product item

  • we have stock nearing its safe shelflife, to clear

  • you have shopped several times with us before, a loyal customer

  • for promotional means, a marketing campaign

When we do provide a free sample, the sample provided may vary between one customer and another, be a full priced sample or not.

Our Liability

We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses). This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under Scottish law, be excluded.

Nothing in this section or elsewhere in our Terms and Conditions affects your statutory legal rights.


Any formal legal notices should be sent to us at our registered office address, as shown on this page and our contact page. We will not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.


If any of these Terms and Conditions is declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms and Conditions and the remaining provisions shall remain in full force and effect.

We have the right to revise and amend these Terms and Conditions from time to time without prior notice by changing them on the website, provided that any such change will not affect any purchases you have made before the change is implemented. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms and Conditions.

You and we agree that Scottish law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the Scottish courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.

We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

Website Information and Imagery

Information or imagery from the Mary Jean website must not be reproduced without the express permission in writing from Mary Jean Limited.

Policy Dated

This policy was last updated on 19th of May 2018.

Mary Jean Copyright ©2008 ~ 2019 Mary Jean Limited® All rights reserved.

Mary Jean Limited Whincroft Braehead Orton Fochabers Morayshire IV32 7QH // T: 01343 880354 E: // Company No. SC351739.

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