Delivery charges and Returning Items

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Delivery and Returns

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Our Covid-19 Response


We have always had an excellent reputation for quick, prompt delivery. Unfortunately due to the current outbreak of Coronavirus you may expect delivery could take a day or two longer.


We apologise for this inconvenience and will endeavour to ensure the length of time you wait is as short as possible.







Fixed rate of £5 on all purchases by first class post. This rate covers the:



  • UK mainland

  • Northern Ireland

  • Isle of Man

  • Isle of Wight

  • the Scottish Isles



You receive free economy class delivery when your complete order is £60 or more.


Orders placed are dispatched the very next working day. Expect delivery to be between 2 and 5 days allowing for busy times and unforeseen delays. If your order hasn't arrived after this period, get in touch. Have your order reference (shown on your invoice emailed to you) at hand.


Note: we do not deliver to PO boxes and hotels.


We wish to give you the best service possible but if we can foresee an unavoidable delay we will contact you in the first instance to explain why there is a delay and advise you further.


Free Delivery and Rewards


Enjoy free economy class delivery on every order placed as a thank you for your continued loyalty and support. To receive this reward open an account, sign in and shop as normal.




Cancellations and 30 Day Returns


Changed your mind? Not a problem. You'll find we are very flexible, with a full 30 day money back guarantee.


If for any reason you are not 100% satisfied with your Mary Jean order, you may return any item purchase in its original condition for a full refund within 30 days from taking delivery. If an item you receive is damaged or faulty in any way, or not what you originally ordered, please get in touch: enquiry@maryjean.co.uk.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require an order reference number. This reference number is found on your invoice emailed to you and also sent with your order. You will be responsible for paying for delivery costs for returning an item.


We do not refund your delivery costs.


Return unwanted and damaged items to the following address:



  • Mary Jean, Whincroft, Braehead, Orton, Fochabers, Morayshire, IV32 7QH, United Kingdom.



There are certain situations where only partial refunds are granted:



  • any item not in its original condition, damaged or with missing parts for reasons not due to our error

  • any item that is returned later than our 30 day money back guarantee



If you have purchased an Mary Jean® product from a retailer or distributor please contact them or refer to their own website for their returns policy.


Damaged Items


If an item is clearly broken or damaged (such as a glass item) on opening the package, read the following three instructions:



  • take several high resolution photos of the contents of the package using a camera or your smart phone

  • after capturing images of the damaged item, email those files to us with "Damaged Item" in the subject line

  • dispose of broken or damaged item safely, do not attempt to use or return to us



Include your full details such as your name and address and a contact telephone number. If you are unable to provide us your details we will process your complaint no further.


We will be in touch to acknowlege your complaint and to either send you replacements at no cost to yourself, or offer a full refund.


Refunds


Once your return is received and inspected (or complaint addressed), we will send you an email to notify you that we have received your returned item. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.


If you have not received your refund within 14 days, please get in touch with us: enquiry@maryjean.co.uk.







©Copyright 2020 Mary Jean Limited. Mary Jean is a registered trademark belonging to Mary Jean Limited.


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