Fixed rate of £5 on all purchases by first class post. This rate covers the:
Isle of Man
Isle of Wight
the Scottish Isles
You receive free economy class delivery when your complete order is £40 or more.
Orders placed are dispatched the very next working day. Expect delivery to be between 2 and 5 days allowing
for busy times and unforeseen delays. If your order hasn't arrived after this period, get in touch. Have your order reference (shown on your invoice emailed to
you) at hand.
Note: we do not deliver to PO boxes and hotels.
We wish to give you the best service possible but if we can foresee an unavoidable delay we will contact
you in the first instance to explain why there is a delay and advise you further.
Free Delivery and Rewards
Enjoy free economy class delivery on every order placed as a thank you for your continued loyalty and support. To receive this reward
account, sign in and shop as normal.
Cancellations and 30 Day Returns
Changed your mind? Not a problem. You'll find we are very flexible, with a full 30 day money back guarantee.
If for any reason you are not 100% satisfied with your Mary Jean order, you may return any item purchase in its
original condition for a full refund within 30 days from taking delivery. If an item you receive is damaged or faulty
in any way, or not what you originally ordered, please get in touch: firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also
be in the original packaging. To complete your return, we require an order reference number. This reference number is found
on your invoice emailed to you and also sent with your order. You will be responsible for paying for delivery costs for
returning an item.
We do not refund your delivery costs.
Return unwanted and damaged items to the following address:
Mary Jean, Whincroft, Braehead, Orton, Fochabers, Morayshire, IV32 7QH, United Kingdom.
There are certain situations where only partial refunds are granted:
any item not in its original condition, damaged or with missing parts for reasons not due to our error
any item that is returned later than our 30 day money back guarantee
If you have purchased an Mary Jean® product from a retailer or distributor please contact them
or refer to their own website for their returns policy.
If an item is clearly broken or damaged (such as a glass item) on opening the package, read the following three instructions:
take several high resolution photos of the contents of the package using a camera or your smart phone
after capturing images of the damaged item, email those files to us with "Damaged Item" in the subject line
dispose of broken or damaged item safely, do not attempt to use or return to us
Include your full details such as your name and address and a contact telephone number. If you are unable to provide us your details we
will process your complaint no further.
We will be in touch to acknowlege your complaint and to either send you replacements at no cost to yourself, or offer a full refund.
Once your return is received and inspected (or complaint addressed), we will send you an email to notify you that we have received your returned item. We will
process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment
within 14 days.
If you have not received your refund within 14 days, please get in touch with us: email@example.com.