Delivery charges and Returning Items

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Delivery and Returns

•••





Our Covid-19 Response


We have always had an excellent reputation for quick, prompt delivery. Unfortunately due to the current outbreak of Coronavirus you may expect delivery could take a day or two longer.


We apologise for this inconvenience and will endeavour to ensure the length of time you wait is as short as possible.







Delivery Information


Orders placed are dispatched the very next working day. Please see below for delivery charges based on your country. Please allow a full 7 days after receiving your invoice, for delivery. We expect it to arrive to you sooner, but sometimes there are delays. If your order hasn't arrived after this period, get in touch. Have your order reference (shown on your invoice emailed to you) at hand.


Note: we do not deliver to PO boxes and hotels.


We wish to give you the best service possible but if we can foresee an unavoidable delay we will contact you in the first instance to explain why there is a delay and advise you further.


Free Delivery


Enjoy free economy class delivery on every order placed as a thank you for your continued loyalty and support.


To receive this service simply spend the minimum amount shown for your country, below. For example, if you want free delivery to Thailand then spend at least ฿3300.




Notice: Mary Jean is not responsible for any customs and taxes applied to your order for non-UK customers. All fees imposed during or after shipping are the responsibility of the customer.



United Kingdom



  • United Kingdom: Flat rate; £5, Free rate; spend £50 (or more)




Europe



  • Albania: Flat rate; €10, Free rate; spend €100 (or more)

  • Andorra: Flat rate; €10, Free rate; spend €100 (or more)

  • Austria: Flat rate; €10, Free rate; spend €100 (or more)

  • Belarus: Flat rate; p.90, Free rate; spend p.450 (or more)

  • Belgium: Flat rate; €10, Free rate; spend €100 (or more)

  • Bosnia and Herzegovina: Flat rate; KM22, Free rate; spend KM115 (or more)

  • Bulgaria: Flat rate; лв10, Free rate; spend лв100 (or more)

  • Croatia: Flat rate; €10, Free rate; spend €100 (or more)

  • Cyprus: Flat rate; €10, Free rate; spend €100 (or more)

  • Czech Republic: Flat rate; Kč450, Free rate; spend Kč4500 (or more)

  • Denmark: Flat rate; лв125, Free rate; spend лв1250 (or more)

  • Estonia: Flat rate; €10, Free rate; spend €100 (or more)

  • Faroe Islands: Flat rate; Kr.125, Free rate; spend Kr.1250 (or more)

  • Finland: Flat rate; €10, Free rate; spend €100 (or more)

  • France: Flat rate; €10, Free rate; spend €100 (or more)

  • Georgia: Flat rate; ლ45, Free rate; spend ლ225 (or more)

  • Germany: Flat rate; €10, Free rate; spend €100 (or more)

  • Gibraltar: Flat rate; £10, Free rate; spend £75 (or more)

  • Greece: Flat rate; €10, Free rate; spend €100 (or more)

  • Hungary: Flat rate; Ft6000, Free rate; spend Ft61000 (or more)

  • Iceland: Flat rate; kr1800, Free rate; spend kr9000 (or more)

  • Ireland: Flat rate; €10, Free rate; spend €100 (or more)

  • Italy: Flat rate; €10, Free rate; spend €100 (or more)

  • Latvia: Flat rate; €10, Free rate; spend €100 (or more)

  • Liechtenstein: Flat rate; ₣18, Free rate; spend ₣90 (or more)

  • Lithuania: Flat rate; €10, Free rate; spend €100 (or more)

  • Luxembourg: Flat rate; €10, Free rate; spend €100 (or more)

  • Malta: Flat rate; €10, Free rate; spend €100 (or more)

  • Moldova: Flat rate; L10, Free rate; spend L100 (or more)

  • Monaco: Flat rate; €10, Free rate; spend €100 (or more)

  • Montenegro: Flat rate; €10, Free rate; spend €100 (or more)

  • Netherlands: Flat rate; €10, Free rate; spend €100 (or more)

  • North Macedonia: Flat rate; ден700, Free rate; spend ден3500 (or more)

  • Norway: Flat rate; kr175, Free rate; spend kr1750 (or more)

  • Poland: Flat rate; zł50, Free rate; spend zł500 (or more)

  • Portugal: Flat rate; €10, Free rate; spend €100 (or more)

  • Romania: Flat rate; lei55, Free rate; spend lei270 (or more)

  • Russian Federation: Flat rate; ք1500, Free rate; spend ք15000 (or more)

  • San Marino: Flat rate; €10, Free rate; spend €100 (or more)

  • Serbia: Flat rate; PCД1400, Free rate; spend PCД6800 (or more)

  • Slovakia: Flat rate; €10, Free rate; spend €100 (or more)

  • Slovenia: Flat rate; €10, Free rate; spend €100 (or more)

  • Spain and Canary Islands: Flat rate; €10, Free rate; spend €100 (or more)

  • Sweden: Flat rate; €150, Free rate; spend €1600 (or more)

  • Switzerland: Flat rate; ₣18, Free rate; spend ₣4500 (or more)

  • Ukraine: Flat rate; ₴570, Free rate; spend ₴2720 (or more)

  • Vatican City: Flat rate; €10, Free rate; spend €100 (or more)




Asia & Middle East



  • Armenia: Flat rate; ֏7000, Free rate; spend ֏43000 (or more)

  • Azerbaijan: Flat rate; ман45, Free rate; spend ман225 (or more)

  • Bahrain: Flat rate; .د.ب15, Free rate; spend .د.ب75 (or more)

  • Brunei: Flat rate; $45, Free rate; spend $225 (or more)

  • Cambodia: Flat rate; ៛140000, Free rate; spend ៛700000 (or more)

  • China: Flat rate; ¥225, Free rate; spend ¥1125 (or more)

  • Hong Kong: Flat rate; $150, Free rate; spend $1600 (or more)

  • India: Flat rate; ₹1500, Free rate; spend ₹10000 (or more)

  • Indonesia: Flat rate; Rp480000, Free rate; spend Rp2400000 (or more)

  • Israel: Flat rate; ₪65, Free rate; spend ₪650 (or more)

  • Japan: Flat rate; ¥2100, Free rate; spend ¥21100 (or more)

  • Jordan: Flat rate; JD20, Free rate; spend JD100 (or more)

  • Kazakhstan: Flat rate; лв14500, Free rate; spend лв72500 (or more)

  • Kuwait: Flat rate; د.ك9, Free rate; spend د.ك45 (or more)

  • Kyrgyzstan: Flat rate; лв2900, Free rate; spend лв14500 (or more)

  • Laos: Flat rate; ₭320000, Free rate; spend ₭1600000 (or more)

  • Malaysia: Flat rate; Rm80, Free rate; spend Rm800 (or more)

  • Mongolia: Flat rate; ₮97500, Free rate; spend ₮487500 (or more)

  • Nepal: Flat rate; ₨4000, Free rate; spend ₨20000 (or more)

  • Oman: Flat rate; ﷼11, Free rate; spend ﷼55 (or more)

  • Pakistan: Flat rate; ₨5500, Free rate; spend ₨27500 (or more)

  • Philippines: Flat rate; ₱1000, Free rate; spend ₱9900 (or more)

  • Qatar: Flat rate; ﷼100, Free rate; spend ﷼480 (or more)

  • Saudi Arabia: Flat rate; ﷼103, Free rate; spend ﷼510 (or more)

  • Singapore: Flat rate; $25, Free rate; spend $175 (or more)

  • South Korea: Flat rate; ₩10, Free rate; spend ₩50 (or more)

  • Sri Lanka: Flat rate; ₨5250, Free rate; spend ₨26250 (or more)

  • Taiwan: Flat rate; $600, Free rate; spend $5750 (or more)

  • Tajikistan: Flat rate; TJS390, Free rate; spend TJS1865 (or more)

  • Thailand: Flat rate; ฿650, Free rate; spend ฿3300 (or more)

  • Turkmenistan: Flat rate; m120, Free rate; spend m570 (or more)

  • United Arab Emirates: Flat rate; د.إ100, Free rate; spend د.إ500 (or more)

  • Vietnam: Flat rate; ₫790000, Free rate; spend ₫3776000 (or more)

  • Yemen: Flat rate; ﷼6850, Free rate; spend ﷼33500 (or more)




North & Latin America, Canada



  • Anguilla: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Antigua and Barbuda: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Argentina: Flat rate; $3000, Free rate; spend $15000 (or more)

  • Bahamas: Flat rate; $35, Free rate; spend $175 (or more)

  • Barbados: Flat rate; $70, Free rate; spend $350 (or more)

  • Belize: Flat rate; BZ$30, Free rate; spend BZ$150 (or more)

  • Bermuda: Flat rate; $35, Free rate; spend $175 (or more)

  • Bolivia: Flat rate; $b230, Free rate; spend $b1150 (or more)

  • Brazil: Flat rate; R$100, Free rate; spend R$1000 (or more)

  • Canada: Flat rate; $25, Free rate; spend $150 (or more)

  • Cayman Islands: Flat rate; $30, Free rate; spend $150 (or more)

  • Chile: Flat rate; UF1, Free rate; spend UF5 (or more)

  • Colombia: Flat rate; $125000, Free rate; spend $625000 (or more)

  • Costa Rica: Flat rate; ₡21000, Free rate; spend ₡105000 (or more)

  • Dominica: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Dominican Republic: Flat rate; RD$2000, Free rate; spend RD$10000 (or more)

  • Ecuador: Flat rate; $25, Free rate; spend $200 (or more)

  • El Salvador: Flat rate; $300, Free rate; spend $1509 (or more)

  • Falkland Islands: Flat rate; £25, Free rate; spend £150 (or more)

  • French Guiana: Flat rate; €10, Free rate; spend €100 (or more)

  • Grenada: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Guadeloupe: Flat rate; €10, Free rate; spend €100 (or more)

  • Guatemala: Flat rate; Q3000, Free rate; spend Q15000 (or more)

  • Guyana: Flat rate; $7250, Free rate; spend $36250 (or more)

  • Honduras: Flat rate; L835, Free rate; spend L4170 (or more)

  • Jamaica: Flat rate; J$5000, Free rate; spend J$25000 (or more)

  • Martinique: Flat rate; €10, Free rate; spend €100 (or more)

  • Mexico: Flat rate; ₱400, Free rate; spend ₱4000 (or more)

  • Montserrat: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Nicaragua: Flat rate; C$1200, Free rate; spend C$6000 (or more)

  • Panama: Flat rate; B/.35, Free rate; spend B/.175 (or more)

  • Peru: Flat rate; S/.125, Free rate; spend S/.625 (or more)

  • Saint Kitts and Nevis: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Saint Lucia: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Saint Pierre and Miquelon: Flat rate; €10, Free rate; spend €100 (or more)

  • Saint Vincent and The Grenadines: Flat rate; ¤25, Free rate; spend ¤190 (or more)

  • Trinidad And Tobago: Flat rate; $230, Free rate; spend $1095 (or more)

  • Turks and Caicos Islands: Flat rate; $25, Free rate; spend $200 (or more)

  • United States: Flat rate; $25, Free rate; spend $150 (or more)

  • Uruguay: Flat rate; $U1450, Free rate; spend $U6930 (or more)

  • Venezuela: Flat rate; Bs20, Free rate; spend Bs100 (or more)




Africa



  • Algeria: Flat rate; دج3650, Free rate; spend دج18250 (or more)

  • Angola: Flat rate; Kz18000, Free rate; spend Kz90000 (or more)

  • Benin: Flat rate; ¤20, Free rate; spend ¤150 (or more)

  • Botswana: Flat rate; P300, Free rate; spend P1500 (or more)

  • Burkina Faso: Flat rate; ¤20, Free rate; spend ¤150 (or more)

  • Burundi: Flat rate; $45, Free rate; spend $225 (or more)

  • Cameroon: Flat rate; ¤20, Free rate; spend ¤150 (or more)

  • Cape Verde: Flat rate; $2500, Free rate; spend $12500 (or more)

  • Chad: Flat rate; ¤25, Free rate; spend ¤180 (or more)

  • Congo: Flat rate; FC54100, Free rate; spend FC270000 (or more)

  • Côte d'Ivoire: Flat rate; ¤20, Free rate; spend ¤150 (or more)

  • Egypt: Flat rate; £540, Free rate; spend £2700 (or more)

  • Eritrea: Flat rate; Nfk410, Free rate; spend Nfk2050 (or more)

  • Eswatini: Flat rate; L415, Free rate; spend L1980 (or more)

  • Ethiopia: Flat rate; Br1100, Free rate; spend Br5500 (or more)

  • Gabon: Flat rate; ¤20, Free rate; spend ¤150 (or more)

  • Gambia: Flat rate; D1450, Free rate; spend D7250 (or more)

  • Guinea-Bissau: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Kenya: Flat rate; KSh3000, Free rate; spend KSh15000 (or more)

  • Lesotho: Flat rate; R415, Free rate; spend R2070 (or more)

  • Madagascar: Flat rate; Ar130000, Free rate; spend Ar650000 (or more)

  • Malawi: Flat rate; MK21500, Free rate; spend MK107500 (or more)

  • Mali: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Mauritania: Flat rate; UM1250, Free rate; spend UM6250 (or more)

  • Mauritius: Flat rate; ₨1350, Free rate; spend ₨7650 (or more)

  • Mayotte: Flat rate; €10, Free rate; spend €100 (or more)

  • Morocco: Flat rate; د.م.245, Free rate; spend د.م.1220 (or more)

  • Mozambique: Flat rate; MT2100, Free rate; spend MT10500 (or more)

  • Namibia: Flat rate; $415, Free rate; spend $2070 (or more)

  • Niger: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Nigeria: Flat rate; ₦10500, Free rate; spend ₦52500 (or more)

  • Reunion: Flat rate; €10, Free rate; spend €100 (or more)

  • Rwanda: Flat rate; ر.س26800, Free rate; spend ر.س130000 (or more)

  • Saint Helena: Flat rate; £20, Free rate; spend £150 (or more)

  • Seychelles: Flat rate; ₨725, Free rate; spend ₨3580 (or more)

  • Sierra Leone: Flat rate; Le279000, Free rate; spend Le1339000 (or more)

  • Somalia: Flat rate; S16050, Free rate; spend S75000 (or more)

  • South Africa: Flat rate; R415, Free rate; spend R1978 (or more)

  • Sudan: Flat rate; £1515, Free rate; spend £7200 (or more)

  • São Tomé and Príncipe: Flat rate; Db700000, Free rate; spend Db3270000 (or more)

  • Tanzania: Flat rate; £63500, Free rate; spend £330200 (or more)

  • Togo: Flat rate; ¤25, Free rate; spend ¤175 (or more)

  • Tunisia: Flat rate; د.ت75, Free rate; spend د.ت355 (or more)

  • Uganda: Flat rate; USh100000, Free rate; spend USh475800 (or more)

  • Zambia: Flat rate; ZK590, Free rate; spend ZK2800 (or more)

  • Zimbabwe: Flat rate; Z$8850, Free rate; spend Z$42300 (or more)




Australia & Oceania



  • Australia: Flat rate; $25, Free rate; spend $150 (or more)

  • Cook Islands: Flat rate; $30, Free rate; spend $300 (or more)

  • Fiji: Flat rate; $70, Free rate; spend $350 (or more)

  • French Polynesia: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • Kiribati: Flat rate; $25, Free rate; spend $250 (or more)

  • Marshall Islands: Flat rate; $25, Free rate; spend $200 (or more)

  • Micronesia: Flat rate; $25, Free rate; spend $200 (or more)

  • New Caledonia: Flat rate; ¤25, Free rate; spend ¤150 (or more)

  • New Zealand: Flat rate; $30, Free rate; spend $190 (or more)

  • Norfolk Island: Flat rate; $25, Free rate; spend $250 (or more)

  • Papua New Guinea: Flat rate; K120, Free rate; spend K600 (or more)

  • Pitcairn: Flat rate; $30, Free rate; spend $300 (or more)

  • Samoa: Flat rate; WS$90, Free rate; spend WS$428 (or more)

  • Solomon Islands: Flat rate; $220, Free rate; spend $1080 (or more)

  • Tonga: Flat rate; T$80, Free rate; spend T$380 (or more)

  • Wallis And Futuna Islands: Flat rate; ¤25, Free rate; spend ¤150 (or more)






Cancellations and 30 Day Returns


Changed your mind? Not a problem. You'll find we are very flexible, with a full 30 day money back guarantee.


If for any reason you are not 100% satisfied with your Mary Jean order, you may return any item purchase in its original condition for a full refund within 30 days from taking delivery. If an item you receive is damaged or faulty in any way, or not what you originally ordered, please get in touch: enquiry@maryjean.co.uk.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require an order reference number. This reference number is found on your invoice emailed to you and also sent with your order. You will be responsible for paying for delivery costs for returning an item.


We do not refund your delivery costs.


Return unwanted and damaged items to the following address:



  • Mary Jean, Whincroft, Braehead, Orton, Fochabers, Morayshire, IV32 7QH, United Kingdom.



There are certain situations where only partial refunds are granted:



  • any item not in its original condition, damaged or with missing parts for reasons not due to our error

  • any item that is returned later than our 30 day money back guarantee



If you have purchased an Mary Jean® product from a retailer or distributor please contact them or refer to their own website for their returns policy.


Damaged Items


If an item is clearly broken or damaged (such as a glass item) on opening the package, read the following three instructions:



  • take several high resolution photos of the contents of the package using a camera or your smart phone

  • after capturing images of the damaged item, email those files to us with "Damaged Item" in the subject line

  • dispose of broken or damaged item safely, do not attempt to use or return to us



Include your full details such as your name and address and a contact telephone number. If you are unable to provide us your details we will process your complaint no further.


We will be in touch to acknowlege your complaint and to either send you replacements at no cost to yourself, or offer a full refund.


Refunds


Once your return is received and inspected (or complaint addressed), we will send you an email to notify you that we have received your returned item. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.


If you have not received your refund within 14 days, please get in touch with us: enquiry@maryjean.co.uk.







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